We love happy customers!
We want our customers to be completely satisfied with their purchase. Our Customer Care team is available to answer questions prior to your purchase and we're happy to walk you through the installation process. If The Stair Barrier does not work in your home, you may return or exchange it within 30 days of purchase. We've answered some common questions below. If we haven't answered yours, please contact Customer Care. We are happy to help!
How do I reach Customer Care?
If you have any questions, you may reach us by phone Monday - Friday from 8:00 am - 5:00 pm EST at 678-659-9901or email Support@thestairbarrier.com. On Saturdays and Sundays, please email or message us on Facebook.
What is your Return/Exchange and Warranty Policy?
We want you to be completely satisfied with your purchase! We will issue a return or exchange for an item within 30 days of receipt if it is in original condition, with all tags and included components. Refunds for all transactions will be issued to the original form of payment.
PLEASE NOTE: Final sale, custom made and personalized patches are not eligible for return and we can only process returns and exchanges that were purchased on our website. Items purchased from other retailers or websites must be returned according to their policies and procedures.