FREQUENTLY ASKED QUESTIONS
Answers to commonly asked questions are included below. If you do not see the answer to your question, please contact us. We're happy to help.
Q. Can Stair Barriers be installed at the top of the stairs?
A. We do not recommend Stair Barriers for the top of staircases at this time because our gates have been safety tested for the bottom of staircases only.
Q. If a Stair Barrier does not work in my home, may I return it?
A. Yes, we offer free shipping and free returns on Stair Barriers not on final sale. To initiate a return, send an email to firstname.lastname@example.org. Once a return request is received, a pre-paid shipping label will be emailed.
Q. Do you have options for staircases wider than 52"?
A. Yes, custom sizes are available in 4 fabric options.
Q. Are the Stair Barrier's straps long enough to fit wide banisters?
A. The straps on the banister side of Stair Barrier are 28" long.
Q. Can a Wall to Banister Stair Barrier be installed on an angle?
A. Stair Barriers can easily be installed on an angle.
Q. Can I order a Wall to Wall Stair Barrier?
A. No, we do not offer Stair Barriers in Wall to Wall configurations. You must have at least one banner to install our gates.
Q. Where do Stair Barriers ship from?
A. Orders placed through our online store ship from Canton, Georgia.
Q. Are Stair Barriers machine-washable?
A. Stair Barriers are constructed with Class 1 upholstery-grade fabric. We recommend spot cleaning with soap and water.
Q. Can Stair Barriers be converted from Wall to Banister to Banister to Banister?
A. No, Stair Barriers cannot be converted between configurations.
Q. What tools are required to install a Stair Barrier?
A. Banister to Banister Stair Barriers do not require tools or drilling for installation. Wall to Banister gates require the following tools: hammer, screw driver, stud finder and a level.
Q. Do I need to purchase additional installation kits for the Wall to Banister gate?
A. No. The installation kit is included with the gate and includes the following: 8 screws, 8 anchors, 2 spacers (spacers are used if you have molding on the bottom of the wall side), 2 brackets and a rod. The brackets and rod are made of steel and are black.